MainOne Recruitment 2021 (GNOC Service Desk Engineer (Level 1)) / How To Apply

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MainOne Recruitment GNOC Service Desk Engineer (Level 1| The department of Technical in MainOne company, invite eligible and experience GNOC Service Desk Engineer (Level 1) to submit online application form, The guideline on how to submit MainOne online application form, Requirement and eligibility. Read through.

Department: Technical
Location: Lagos
MainOne Recruitment GNOC Service Desk Engineer (Level 1):

Responsibilities

  • First point of contact for customers.
  • Key resource for driving the Circuit ID change (old to new) implementation process.
  • Answer all network support related telephone calls and email acknowledgement.
  • Maintain and ensure full compliance with all MainOne NOC processes and procedures.
  • Ensure customers are duly informed of all planned maintenance activities when assigned.

Qualifications, Skills & Competencies

  • HND/B.SC in Information Technology/Electrical &Electronics Engineering/Computer Science or any other related discipline.
  • Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
  • Industry experience in a customer facing unit/department is preferred.
  • Ability to understand of Main One’s products and processes.
  • Eager and quick to learn.
  • Good communication skills (Written & Verbal).
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively encourage strong working relationships with other teams

Demands of the Job

  1. Ability and willingness to work round the clock when required and meet tight deadlines.
  2. Ability and willingness to fill in for shift rounds when required.

How To Apply:

Interested Applicants Contact: MainOne Department Technical

Deadline: Not Specify

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