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Sheraton Hotel Ikot Ekpene Recruitment of Reservation Agent

Reservation Agent | Four Points by Sheraton Hotel Ikot Ekpene invite interested applicant to apply for the position of Reservation Agent, Requirement and How to apply, Check below the full details.

Job Number 21016408

Job Category Reservations

Location Four Points by Sheraton Ikot Ekpene, Raffia City Plaza, Ikot Ekpene, Nigeria, Nigeria VIEW ON MAP (https://www.google.com/maps?q=Four+Points+by+Sheraton+Ikot+Ekpene%2CRaffia+City+Plaza%2CIkot+Ekpene%2CNigeria%2CNG)

Brand Four Points

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Interested Applicant Click Here To Apply

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