MainOne Recruitment Commercial| The department of Commercial in MainOne company, invite eligible and experience Customer Experience Specialist to submit online application form, The guideline on how to submit MainOne online application form, Requirement and eligibility. Read through.
The Customer Experience Officer will be responsible for providing potential and existing customers with exceptional services by identifying customer needs, responding to customer queries, and collaborating with internal departments to optimize customer experience and brand awareness.
He/She will report to the Customer Experience Manager and will provide the administrative and analytical support required for efficient management of the customer life journey to meet company’s objectives of profitability, customer success and stakeholder experience.
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MainOne Recruitment Commercial 2021:
Position: Customer Experience Specialist
Department: Commercial
Location: Lagos
Job Type: Permanent
Qualifications, Skills & Competencies
Qualifications
- A Bachelor’s degree in marketing, communications, advertising, business management, or in a related field preferred.
- At least five years’ experience as a customer experience professional, or a similar customer support role.
Skills & Competencies
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills
Demands of the Job
- Problem solving skills
- Ability to work under pressure
- Ability to handle the challenges that come with the job.
- Capable of multi-tasking, manage time and prioritize workload.
- Ability to collate and interpret data from various sources.
- Willingness to learn and develop new skills.
- Actively seek innovative ways of improving existing systems and processes.
- Very good understanding of Main One’s products and processes
- Ability to work with minimal supervision
- Confidentiality
How To Apply:
Interested Applicants Contact: MainOne Department Finance
Deadline: Not Specify